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Help, my DVD drawer won't open (S2000 & S4100)

For Casablanca S4000 / S4000PRO - see this page.

The following procedure is provided from Macrosystem AG for S4100 and S2000 customers via their website
NOTE: The following information is provided as a service without verification as to the
success of this operation.  You may download the same procedures at the bottom of the Macrosystem DE website here:  http://www.macrosystem.de/e/downloads.html

 
NOTE: This is a 2-part operation
1. First you must create the 'Emergency USB stick' (with program/application that will assist in the opening of the DVD drawer
2. You will use the 'Emergency USB stick' to open the stuck DVD drawer


1. Part One: Create a emergency USB Stick for opening the DVD Drawer

Needed material:
• PC with Windows (WindowsXP)
• Program: USB Image Tool ( Freeware, get it from http://www.alexpage.de)
• USB Stick with min. 128MB. 
!!! Attention !!!  If the USB Stick is greater then 128MB it will be limited to 128 MB.
 
Work Flow:
• Download the USB Image Tool (current  V1.42) from 
http://www.alexpage.de and
install it on the USB stick (USB drive)
• Download the file „USB_Eject_Stick.zip“ (ca. 55MB) - click here  

 http://www.macrosystem.de/downloads/Eject_USB_Stick_en.zip
This is a compressed (zipped) file -- once downloaded, unpack the file  „USB_Eject_Stick.img“ in a folder.
• Put your USB Stick in a free USB port on your computer (PC).
• Start the USB Image Tool .
• Select “Device Mode” (in the upper left corner).
• Select your  USB Stick on the left side of the window. 
!!! Attention !!!  Select the right stick, the following operation will erase all data on your USB stick.
• Click the Restore button and select the file „USB_Eject_Stick.img“. Apply the
operation.
!!! Attention  !!!  Don’t replace the Stick during write operation.

• Now your 'Emergency USB Stick' is prepared. 



1. Part Two: Emergency open of the DVD drawer
(Appropriate for Macrosystem DVC 1000, DVC2000; Casablanca S2000, S4100)
 
Needed material:
• VGA Monitor
• Keyboard
• Emergency USB Stick
 
 Procedure:
• Connect the monitor with the DVI- jack of the main-board (under the heat-sink)
• Connect the keyboard via USB
• Put the emergency USB stick in a free USB port.
• Start the Casablanca editor
• After beep tone press 'F10' for Boot Menu
• With the cursor (#) /($) select the USB Stick
• Confirm with Return ( 8 ).
• After short time the DVD drawer opens.
• Remove the defective disk and close the drawer with a light push.
• Turn off the machine and remove stick, keyboard and VGA.
 
.  
 




Tips & Tutorials by the Casablanca Expert, Chet Davis
www.CasablancaExpert.com