Recent Articles in Troubleshooting

I lost my cursor while in the Media Manager... help?!
Mar 5, 2009

While working in the new Media Manager on my Casablanca S4000/PRO.... I don't know what happened but I lost my cursor and I don't know how to get it back.

My S-4000 /S-4000 PRO appears to be frozen -- how do I restart?
Mar 3, 2009

If you are working with your Casablanca S-4000 or S-4000 PRO and it becomes frozen with no cursor movement, here is the recommended action.

Why is there a colored pattern/grahpic on my title screen? I can't see the video scene behind.
Mar 2, 2009

Chet helps you learn to clear up a Graphic box that may be covering your entire video screen.

Why is my incoming video black and white?
Mar 2, 2009

Read the most common reason why your camcorder may be only supplying a black and white signal into your Casablanca editor.

How come I hear only one channel of audio on my TV... or why can I not hear the narration or other audio I have added.
Feb 20, 2009

Chet explains the likely reason why you are missing part of your audio mix when listening on your TV - and provides the simple remedy.

Ask the Expert: Is there a setting on my new S4000 that affects audio output?
Feb 16, 2009

Question: I received my new S4000-PRO and am a little concerned and confused about the audio.  There is NO audio coming out of the headphone jack or any of the audio ports in the back.  Is there a setting somewhere in the system that I need to tell it to turn on?

Answer: Yes- regardless of your video output you should have audio playback on both...

Troubleshooting: My Casablanca won't start up...
Feb 3, 2009

In this troubleshooting article, read what you should do if your Casablanca video editor will not start-up.

Titling: Why do I have 'DEMO' in all my title screens?
Jan 16, 2009

Do you have the DEMO icon in titles where you have no demo fonts/effect? Chet will share how to remove this and how to prevent that from recurring.